Quality Policy

At INTEGRA, our primary goal is to maintain customer satisfaction at the highest level and continuously improve the quality of the services we provide. In this regard, we operate according to the following principles:

Customer Oriented Business Ethics:

1-Customer Focus:

We work continuously to understand the needs and demands of our customers and offer them the most suitable solutions. Within our value-oriented business ethics, we appreciate feedback and develop our services to meet customers’ expectations.

2-Continuous Improvement:

We regularly review the quality of our services and assess opportunities for improvement. We follow innovative approaches and technological developments closely to enhance our processes.

3-Training and Development:

We prioritize the training and development of our employees. We continuously educate our teams in line with quality standards and support their growth.

4-Compliance with Legal and Regulatory Requirements:

We are committed to full compliance with local and international legal regulations and standards in all areas of our operations.

5-Environmental and Social Responsibility:

We adopt environmentally friendly practices by adhering to the principle of sustainability. We deliver services with sensitivity to society and the environment.

6-Efficiency and Cost Management:

We aim to provide high-quality services at affordable costs by using our resources efficiently.

Inspection Management:

The procurement level, all raw materials are only accepted with their certificates. And pre-production quality inspection is made due to technical features of material.
The production level, there are two-phase quality inspections. During the production, operators apply process quality control requirements to ensure the manufacturing phase occurs as planned. And at the final stage of production, engineers apply second process quality before the goods are directed to the packaging.
The shipment level, as the last check, pre-shipment inspection is held according to the AQL standards.

Corporate Communication and Relationship Management:

In INTEGRA, for maintaining the ethical grounds for each side of communicative process, the basis of the two-way communication is promoted. In terms of employee relations, Our HR policies and code of conduct are applied.

The Emergency and Risk Management:

INTEGRA Industrial Parts LTD. Co., develops an emergency and risk management plan due to possible outcomes related to products, processes, and technical issues or any other emergencies. We continuously reassess the possible risks to plan how to avoid or rule out. Besides, our employees are trained according to the worker health and safety instructions and disaster prevention and emergency guidelines.

Our quality policy serves as our guide to gaining the trust of our customers and building long-term business relationships. It is our priority to communicate and implement this policy across all our employees.

At İntegra , we are committed to maintaining our dedication to quality and will act according to these principles in all of our business processes.